1. Where are Falco products manufactured?
A: Currently, all Falco Sportswear products are proudly manufactured in the United States.
2. How do I change or cancel my order before it ships?
A: When you place an order at www.falcosportswear.com, we act quickly to process your order. If you would like to change an item, change your shipping address, or cancel an order please email us at firstname.lastname@example.org
as soon as an issue arises. If you have not yet received a shipping notification email, your order has not yet been process and shipped. We will be able to assist you in changing your order.
3. How should I wash my Falco apparel?
A: Washing instructions will be on the care labels of all Falco product. You may begin to notice the trademark logo on the left leg start to discolor and turn darker after about 10 wash and dry cycles. This is due to dye migration and the high heat of the dryer. This effect on the logo is more prominent on the black shorts. The logo will still retain its reflective properties. This problem will be resolved for the next production run.
4. What are my payment options?
A: We accept debit and credit cards endorsed by Visa, MasterCard, American Express, and Discover. We also accept PayPal.
5. Will I ever lose items stored in the Secure-Stretch Pocket™?
A: Extremely unlikely. The unique way the pocket is designed creates a safe and secure place to store many items, from a small earring stud to the largest smartphones.
6. What smartphones will fit in the Secure-Stretch Pocket™?
A: The left pocket on the Kaizen 1.0 Trainers will fit all smartphones on the market (even those big ones!). The right pocket is tapered to ensure the smartphone is stable while exercising. The iPhone 6 Plus and the Samsung note 4 WILL fit in the right tapered pocket. However, the larger phones, such as the ones mentioned, may not fit in the tapered pocket if you are using a bulky/ soft rubber protective case. The left pocket on the Falco Kaizen 1.0 Trainers is not tapered. The left pocket is 5” wide and 7” deep. This allows for ample storage space and increased functionality for your everyday use. To see the exact specifications of the pockets click here
7. What are my shipment options?
A: Falco Sportswear offers FREE shipping on orders over $75. We offer one flat shipping and handling rate ($5.99) on orders under $75. Allow one (1) business day for order processing and payment verification. Business days are Monday-Friday, excluding Federal Holidays. Orders placed over a weekend or on a Federal Holiday will not begin processing until the next business day. We try our best for a fast and speedy hassle- free delivery. Expect transit times to be 2-4 days. All Falco products are shipped through the USPS. Your tracking number will be sent to you once your order has shipped.
8. Do you ship internationally?
A: Shipping is available to destinations within the U.S. (all 50 states). If you live outside of the U.S. and would like to place an order additional shipping fees will apply. Our international shipping fee is $15. Unfortunately, we do not offer free return shipping to packages shipped internationally.
9. What is your Return & Exchange Policy?
10. I want to ensure I purchase the right size, where should I look?
Are we missing something? Let us know!